Terms and Conditions

Welcome to Ayadi! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this website or making a purchase, you agree to these Terms and Conditions. If you do not agree, please refrain from using our website.

1. General Information

1.1. The website is operated by Ayadi.
1.2. By purchasing from our site, you confirm that you are at least 18 years old or have obtained parental/guardian consent.
1.3. These Terms apply to all users of the site, including but not limited to customers, merchants, and browsers.

2. Products and Services

2.1. Product Information:
We make every effort to display our handmade pottery products accurately. However, due to the handcrafted nature, slight variations in size, color, and texture may occur. These variations add to the uniqueness of our products.

2.2. Availability:
We strive to ensure product availability, but some items may sell out quickly. In case of unavailability, you will be notified, and any payments made will be refunded promptly.

2.3. Pricing:
Prices listed are include applicable taxes unless otherwise stated. Shipping fees are calculated at checkout.

3. Orders

3.1. Order Acceptance:
All orders are subject to acceptance. We reserve the right to refuse or cancel any order for reasons including product unavailability, errors in pricing, or issues with payment verification.

3.2. Payment:
Payments are processed securely, and Ayadi does not store your payment details.

3.3. Shipping:

  • Shipping times and costs are provided during checkout.
  • We are not responsible for delays caused by customs, carriers, or unforeseen circumstances.

3.4. Customs and Duties:
International orders may be subject to customs fees, duties, or taxes, which are the responsibility of the customer.

4. Returns and Refunds

4.1. Returns Policy:
We accept returns for eligible items within [insert return window, e.g., 14 days] of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase.

4.2. Non-Returnable Items:
Custom or personalized items, sale items, and gift cards are non-refundable.

4.3. Refunds:
Approved refunds will be issued to the original payment method within 7–10 business days. Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4.4. For return inquiries, contact us.

5. Intellectual Property

All content on this website, including but not limited to text, images, logos, and designs, is the property of Ayadi and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

6. User Conduct

By using our website, you agree to:

  • Use the site only for lawful purposes.
  • Not upload harmful or malicious content (e.g., viruses, malware).
  • Refrain from engaging in fraudulent or abusive behavior.

7. Limitation of Liability

Ayadi is not responsible for:

  • Damages caused by improper use of our products.
  • Delays or issues caused by third-party services, such as payment processors or shipping carriers.
  • Losses resulting from unauthorized access to your account.

To the fullest extent permitted by law, our liability is limited to the purchase price of the item(s) in question.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these websites.

9. Governing Law

These Terms and Conditions are governed by the laws of Egypt. Disputes arising under these Terms will be resolved exclusively in the courts of Egypt.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and the "Effective Date" will be updated. Your continued use of the website signifies your acceptance of the updated terms.

11. Contact Information

For any questions or concerns, please contact us at:
Ayadi
Email: [insert email address]
Phone: [insert phone number]